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AskCrown Operational Intelligence Decision Support

AskCrown Intelligence Hub

AskCrown is Crown Bioscience's operational intelligence layer, turning policy, capacity, and performance signals into trusted answers for leaders, program managers, and lab teams. It connects knowledge, live telemetry, and governance so every decision is grounded, current, and auditable.

Business Scenario Capability Map

What AskCrown Delivers

A single conversation surface that runs on live data and policy guardrails.

Ask Anything Natural language questions across ops.
Trusted Answers Evidence-linked, governed responses.
Action Handoffs Recommendations flow into execution.
Continuous Learning Feedback improves answers over time.

Business Scenario and AskCrown Connection

Operational leaders need to answer questions like "Can we accept this study timeline?" or "Which lab has capacity next week?" AskCrown unifies telemetry from LIMS, finance, QA, and SOP knowledge to deliver the answer, rationale, and the next recommended action in one place.

Question Intake Captures questions from executives, PMO, lab directors, and client service teams in one shared AskCrown workspace.
Evidence Grounding Pulls live capacity, utilization, vendor, and SOP data to support every response with traceable sources.
Decision Guidance Summarizes risks, alternatives, and downstream impact before recommending next steps.
Closed-loop Actions Routes approved actions into execution systems and logs outcomes for continuous learning.

1. AskCrown Concierge

Normalizes the question, captures stakeholders, and sets response urgency.

2. Knowledge & Telemetry Retrieval

Searches SOPs, dashboards, and operational data sources for grounded evidence.

3. Decision Orchestrator

Scores options, surfaces risks, and drafts recommended actions with approvals.

4. Execution Handoff

Feeds the decision into PMO, lab workflows, and capacity planning with feedback capture.

AskCrown Capability Map

AskCrown blends conversational access, operational analytics, and governance into a single system so every response is on-policy and ready for action.

Unified Ask Experience

One interface for operations, finance, QA, and lab leaders to request answers.

Core Responsibilities

  • Capture intent, context, and priority.
  • Route queries to the right data domain.
  • Summarize responses by persona.

Key Capabilities

  • Natural language chat + prompt templates.
  • Persona-ready answer formatting.
  • Shared workspace history and context.

Business Impact

  • Faster operational decisions.
  • Consistent answers across teams.
  • Reduced back-and-forth in reviews.

Knowledge + Data Fabric

Combines SOPs, historical cases, and live telemetry to ground every response.

Core Responsibilities

  • Retrieve SOPs, policies, and regulatory notes.
  • Pull metrics from LIMS, ELN, inventory, finance.
  • Link evidence to the final response.

Key Capabilities

  • Evidence citations + data freshness checks.
  • Entity resolution across systems.
  • Operational context tagging.

Business Impact

  • Higher trust in answers.
  • Reduced audit risk.
  • Better utilization planning.

Decision Orchestration

Prioritizes options, reveals trade-offs, and recommends actions with governance built in.

Core Responsibilities

  • Rank alternatives and explain constraints.
  • Trigger approvals and escalation workflows.
  • Surface downstream impacts and KPIs.

Key Capabilities

  • Decision scorecards and risk flags.
  • Policy-aware routing.
  • Scenario comparison views.

Business Impact

  • More confident go/no-go calls.
  • Fewer late-stage escalations.
  • Aligned decisions across sites.

Execution & Feedback Loop

Turns approved decisions into tasks and captures outcomes for continuous learning.

Core Responsibilities

  • Hand off decisions to PMO and operations.
  • Track completion and impact.
  • Refresh the knowledge base with outcomes.

Key Capabilities

  • Integration with task orchestration.
  • Outcome logging and retrospectives.
  • Continuous answer quality tuning.

Business Impact

  • Closed-loop operational excellence.
  • Faster cycle times.
  • Measurable AI impact.